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Call Us: +234 817 732 2184

from 10:00 to 17:00 (Mon-Fri) closed weekends & public holidays
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FREQUENTLY ASKED QUESTIONS

Delivery Timelines

HOW FAST WILL MY ORDER BE DISPATCHED?
The speed of delivery is based on the product you've ordered. Kindly check here for delivery information.
CAN I TRACK MY ORDER?
Due to the nature of our services and products offered, we do not have automated tracking at this time. Kindly contact us directly via Whatsapp to confirm the status/whereabouts of your order.
DO YOU SHIP INTERNATIONALLY?
Not officially but if you do need some cards sent abroad, we will gladly shop around for the most affordable and reliable carrier to get your cards across to you in good time.
WHAT DELIVERY METHODS ARE AVAILABLE?
  • Free Pick-ups: Standard 2-3 days from our VI office
  • Express Pick-ups: Same Day (1000naira rush fee) | Next Day (500naira rush fee)
  • Standard Delivery: 2-3 working Days within Lagos | 2-4 working days outside Lagos
  • Express Same Working Day Delivery: Same working day delivery within Lagos. Orders must be confirmed before 12pm
  • Express Next Working Day: Next working day delivery within Lagos. Orders must be confirmed before 3pm

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
We accept payment via bank transfer to company accounts ONLY as well as payment with a debit card via Paystack on completion of your order!
CAN I PAY CASH ON DELIVERY?
We do not under any circumstances accept cash on delivery. Kindly pay via transfer or the "Pay Now" link on your invoice. All payment must be confirmed before delivery.
MY TRANSACTION WAS DECLINED BUT I WAS DEBITED
Apologies for the inconvenience experienced. This is usually a network issue between banks and payment gateways and completely out of our control. Please DO NOT try again if you are worried about being debited multiple times. Kindly send us a Whatsapp message with proof of the transaction and we'll be happy to take the order offline for you as well as check-in with Paystack for you if necessary.

Order Placing & Processing

HOW DO I PLACE AN ORDER
You can order right here on the website! You can also send your order details offline via Whatsapp or the Instagram DM if you need some guidance through the order process.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No you do not. You can go ahead and order as a guest. However, creating an account gives you access to exclusive discounts, information and your order/design history.
I FORGOT TO ADD SOMETHING TO MY ORDER. CAN YOU HELP?
Please call or contact us via WhatsApp ASAP. Do have your order number handy so we can track and update for you if possible. If your order has already been dispatched, we will have to process this as a new order which means you will be required to pay a new delivery fee. You can also opt to pick up from our office in VI.
WHO SHOULD I CONTACT IF I HAVE QUERIES OR COMPLAINTS?
CONTACT US right away! We want every customer to be happy with our products and services. If there are any issues with your order, kindly reach out to us and we'll be happy to rectify it for you ASAP.
I DON'T WANT TO WRITE MY MESSAGE IN ENGLISH. CAN I SEND IT IN ANOTHER LANGUAGE OR MY MOTHER TONGUE?
DEFINITELY! We absolutely adore personal expression and we want to continue to be a safe space for everyone to express themselves in anyway they please ESPECIALLY in our native languages and dialects. We also support emojis as well so please go wild and EXPRESS YOURSELF!
WILL YOU DRAW SOMETHING SPECIAL FOR MY UNCLE'S GRADUATION/NEPHEW'S CHRISTENING/BFF'S DIVORCE PARTY?

Definitely! We love Custom orders. Please send us a reference image for your custom design so we can quote adequately. You can send these via email to info@notjustpulp.com or via Whatsapp +2438177322184. However, we reserve the right to refuse custom work if it doesn't fit within our brand values and current production processes OR if it infringes on another artist's copyrights. Please bear this in mind.

CAN YOU CUSTOMISE COLOURS OR CHANGE A WORD ON A CARD DESIGN FOR ME?
Ofcourse! Just be sure to put all the information in the "additional information" field when you are personalising your cards. There are limits to changes that can be made and we will be in touch to let you know if your request exceeds our limitations.
I'M ORDERING MULTIPLE PRODUCTS FROM DIFFERENT VENDORS. WILL EVERYTHING ARRIVE TOGETHER?
All products from each vendor has different production/delivery timelines. All timelines are stated on the "product description" page of each product. Kindly refer to the stated timelines and plan your order accordingly. If you want your order to arrive in one delivery, you can do one of these things: 1. Order items with similar delivery timelines 2. Plan your order ahead to allow us hold your delivery until all items are ready to go. 3. Contact us with your request so we can make arrangements to accommodate your needs.
CAN YOU GIFT-WRAP MY ORDER?

Unfortunately, we don’t offer a gift wrapping service yet. However you can add a personalised card to your order. Personalised cards start from just 3,000naira and are a great way to add a personalised message to your order.

Delivery Processing

I GAVE YOU THE WRONG ADDRESS, CAN YOU CHANGE IT PLEASE?
Please contact us with the right address immediately. once your order has been picked up for delivery, it's very difficult (and impossible in some scenarios) to change the address or re-route the delivery. In some cases, a fee will be charged by the delivery partner which we will pass on to you. Contact us directly for more information and we will see what we can do for you.
CAN YOU DELIVER TO MULTIPLE ADDRESSES FOR ME?
We sure can! However, you will need to pay multiple delivery fees for each delivery. Please send all details in the order/delivery notes and follow-up with us via Whatsapp for confirmation. Please have your order number handy!
WHAT HAPPENS IF I'M NOT HOME WHEN YOU TRY TO DELIVER MY ORDER?
Once your order is out for delivery, you will receive a notification from us. Please keep your phone available to speak with the rider and provide an alternative delivery solution WITHIN the address you provided. The rider WILL NOT be able to deliver to another location on the same trip and will also not be able to redeliver at a later time without consulting with his supervisor. An additional fee MAY be charged on most occasions where a re-delivery is required so please try as best as possible to keep us informed before the estimated delivery date to avoid issues on the day.
MY ORDER ARRIVED DAMAGED/DIRTY!

We're really sorry that your gift hasn’t arrived in one piece. We know how important it is for your gift to be in perfect condition and we’ll do our best to try and solve the problem. As we’re an online shop and don’t have a store you can go to, the quickest and easiest way for us to help with a broken/damaged gift is to see a photograph or video of it. Kindly send this to us via email (info@notjustpulp.com) or Whatsapp (+2348177322184) and we'll get this resolved for you as soon as possible.

Still have a question that didn't get answered? Feel free to contact us and we'll do our best to provide an answer as soon as we can.
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